Russell Richey

Professional Summary
Consumer insights professional with 25+ years experience planning, managing, analyzing and reporting custom qualitative and quantitative research for a wide range of brands, companies and business categories. Currently with Jack's Family Restaurants, Birmingham, AL.


  • Voice-of-the-customer / customer experience survey programs
  • RIVA-trained moderator with 1000+ focus groups and IDI sessions
  • UX/UI/Usability research for website, software and product development
  • Strategic positioning and brand planning
  • Business development and client-relationship management
  • Project and research program management